Frequently Asked Questions
Quick answers to common questions about BayanihanPH.
About BayanihanPH
What is BayanihanPH?
BayanihanPH is the first dedicated crowdfunding platform in the Philippines, designed to help individuals, families, and communities raise funds for medical emergencies, disaster relief, community projects, and urgent needs. We bring the traditional Filipino spirit of bayanihan (community cooperation) into the digital age.
Is there a local crowdfunding platform for the Philippines?
Yes. BayanihanPH is the Philippines' own crowdfunding platform, built specifically for Filipinos. Unlike international platforms that may not fully support the Philippines, BayanihanPH offers local payment methods like GCash and Maya, processes transactions in Philippine Pesos, and is rooted in the spirit of bayanihan.
What can I raise money for on BayanihanPH?
You can raise funds for a wide range of legitimate needs, including medical emergencies and hospital bills, education and tuition, disaster relief and calamity response, funeral expenses, livelihood and small business support, community projects, church and volunteer drives, and urgent personal or family expenses. Anyone 18 years or older in the Philippines can start a campaign for free.
How is BayanihanPH different from international crowdfunding platforms like GoFundMe?
GoFundMe is a US-based crowdfunding platform and does not officially support fundraisers organized from the Philippines. BayanihanPH is built specifically for the Philippines: campaigns and payouts are in Philippine Pesos, donors can pay with GCash, Maya, or credit/debit cards, and withdrawals go directly to local Philippine bank accounts. We also comply with Philippine data privacy laws.
For donors
What payment methods are accepted?
Donors can contribute using GCash, Maya, or credit cards. All transactions are processed securely in Philippine Pesos (PHP). Payment processing fees are included in our 13% administrative fee, so there are no additional charges for donors.
How do I donate to a BayanihanPH campaign using GCash or Maya?
Open the campaign page, tap the Donate button, enter your donation amount, and choose GCash or Maya as your payment method. You'll be taken to your chosen e-wallet to confirm the payment, and once confirmed you'll receive an email receipt right away.
How much of my donation goes to the campaign?
87% of every donation goes directly to the campaign. BayanihanPH charges a 13% administrative fee that covers payment processing, platform maintenance, fraud prevention, and support — with no hidden charges to donors.
Can OFWs or donors from abroad donate to a Philippine campaign?
Yes. Anyone worldwide can donate to a BayanihanPH campaign using international credit or debit cards (Visa, Mastercard). Donations are processed in Philippine Pesos, and funds settle to the campaign organizer's local Philippine bank account. GCash and Maya are available for donors with Philippine e-wallet accounts.
How long does it take for my donation to be processed?
GCash, Maya, and credit/debit card payments are confirmed instantly. You'll receive an email confirmation with your donation details right away. The donation then enters a short settlement period before the funds become available to the campaign organizer for withdrawal.
When do donations become available for the campaign organizer to withdraw?
Donations typically take around 48 hours to fully settle in our system before they become available for withdrawal. We know every peso matters, so thank you for your patience — this short wait helps us make sure every contribution safely reaches the organizer.
Why is there a settlement period for donations?
The settlement window protects both donors and organizers. It gives payment processors time to finalize the transaction, clears any chargeback or fraud risk, and ensures that the funds received by organizers are safe to withdraw and will not be reversed.
Can I donate anonymously?
Yes. When donating, you can choose to hide your name from the public campaign page. The donation is still recorded for the organizer and for your own email receipt, but your name will not appear in the public list of supporters.
Will I receive a receipt or proof of payment for my donation?
Yes. You'll receive an email confirmation immediately after a successful payment containing the donation details — amount, campaign, date, and reference number. This email serves as your proof of payment.
Is my donation tax-deductible?
Donations made through BayanihanPH are generally not tax-deductible unless the campaign organizer is a registered charitable organization. We recommend consulting with a tax professional for specific advice regarding your donation.
Can I get a refund for my donation?
Donations are generally non-refundable. However, refunds may be considered in exceptional circumstances such as proven fraud or campaign cancellation before funds are disbursed. Refund requests must be submitted in writing to contact@bayanihanph.org within 30 days of the donation date.
For campaign organizers
How much does it cost to start a campaign?
Creating a campaign on BayanihanPH is completely free. We charge a 13% administrative fee on donations received, which covers platform maintenance, payment processing, security measures, and customer support. This fee is automatically deducted from donations, so campaign creators don't pay anything upfront.
How long does it take to start a campaign on BayanihanPH?
Signing up is free and takes just a few minutes. Once you've filled in your campaign details (title, story, fundraising goal, photos) and completed organizer verification, your campaign can go live shortly after.
How do I withdraw funds from my campaign?
Campaign organizers can request withdrawals to their verified bank accounts. Withdrawals are processed during banking days (Monday through Friday, excluding Philippine holidays) and typically take up to 7 banking days from approval. You'll need to verify your bank account information before withdrawing.
How do I crowdfund in the Philippines?
To crowdfund in the Philippines, create a free account on BayanihanPH, set up your campaign with your story and fundraising goal, then share it with your network. Supporters can donate using GCash, Maya, or credit/debit cards. BayanihanPH handles payment processing and fund management so you can focus on your cause.
Trust & safety
Is BayanihanPH legit and safe?
Yes. BayanihanPH is built for the Philippines and takes trust seriously. Campaign organizers go through identity verification, all payments are processed through licensed payment providers and the major card networks, and every donation goes through a short settlement window to protect against fraud and chargebacks before funds become available for withdrawal. We also actively review campaigns for compliance with our terms and comply with Philippine data privacy laws.
How do I know if a campaign is legitimate?
We verify campaign organizers through identity verification. Look for verified badges on profiles and campaigns. We also review campaigns for compliance with our terms of service. However, we recommend donors exercise due diligence by reading campaign details, checking organizer profiles, and reviewing campaign updates before donating.
How do I report a suspicious campaign?
Every campaign page has a Report button you can use to flag a campaign you suspect is fraudulent or violates our terms of service. You can also email contact@bayanihanph.org with the campaign URL and details of your concern. Our team reviews every report and takes appropriate action, which may include suspending the campaign and refunding donors where warranted.
Account & support
How do I delete my account or request data removal?
You can request account deletion and removal of your personal data by emailing contact@bayanihanph.org from the email address on your account. Please note that some data may be retained for legal and financial compliance — see our Privacy Policy for details on what we keep and for how long.
How do I contact BayanihanPH support?
You can reach the BayanihanPH team at contact@bayanihanph.org or through our Contact page. We aim to respond to all inquiries within 3 business days.